What This Privacy Policy Covers

This policy explains what information walnutcreekroofers.com collects when you ask us about roofing work in Walnut Creek, CA, and what we do with it afterward. We wrote it in plain language on purpose. You should not need a lawyer to read a privacy page.

It applies to this website, to calls you place to our office, and to texts or emails we exchange about your roof.

Information We Collect From You

Most of what we know about you comes from you. You fill out a form, you call, and we write down what you tell us.

Contact form details, including your name, phone number, email address, and the property address where the work is needed.
Call notes when you reach us at (925) 503-1377, covering your name, your number, and how you described the problem.
Photos you send of a leak, missing shingles, granule loss, or a roofline that has started to sag.
Basic technical data our web server logs automatically, such as IP address, browser type, and which pages you opened.

How We Use Your Information

We use your details to do the job you asked about. That means writing estimates, booking inspections, ordering materials, and following up on work we have quoted.

Preparing a written estimate for roof repair or roof replacement at your address.
Scheduling an inspection visit or confirming a crew arrival window.
Answering questions while a job is open.
Checking back after we finish, to make sure nothing shifted.

We may text or call about an appointment. We do not sell your information, and we do not rent it to anyone.

Cookies and Analytics

This site uses small text files called cookies. Some keep the site working properly. Others tell us which pages homeowners actually read, so we can drop the ones that waste your time.

You can block or delete cookies in your browser settings at any time. The site will still load, though a few features may behave differently.

Who We Share Information With

We share only what a job requires, and only with people who need it.

Material suppliers and yards, limited to what is needed to order products for your roof.
Our own crews and any subcontractor assigned to your street.
Insurance adjusters, and only when you ask us to help document a claim.
Payment processors, if you choose to pay by card.

We never sell personal data. If a request feels broader than your job requires, we say no.

How Long We Keep Records

Estimates, invoices, and job notes stay on file for as long as we may need them to stand behind completed work or answer a question about it later. After that, we delete them or strip out the identifying details.

Contact form entries that never turn into a job are cleared out once it is clear you have moved on.

Your Privacy Rights

You can ask us about your data at any point, and we will answer directly instead of pointing you to a form letter.

Ask what personal information we currently hold about you.
Ask us to correct a wrong phone number, email, or service address.
Ask us to delete your details, unless an open job or a legal record still requires them.
Opt out of marketing texts or emails whenever you like, and we will stop that day.

California residents have extra rights under state privacy law, including the right to know what is collected and to request deletion. Call us and we will walk through it.

Questions About This Policy

Reach us at (925) 503-1377 or through the contact form on this site. We are a licensed & insured roofing contractor serving Walnut Creek and the surrounding Contra Costa County neighborhoods.

If this policy changes, we will update the date at the top of the page. We will not quietly widen what we collect.

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